Legal
Refund Policy
This policy explains how refunds are handled for digital products, custom mod work, and other services offered through iceblade.dev.
Last updated: April 24, 2026
1. Digital Product Sales
Because digital products can be downloaded, copied, or accessed immediately, sales are generally considered final once delivery has been made, unless otherwise required by law.
2. Refunds May Be Considered When
Refund requests may be reviewed on a case-by-case basis in situations such as duplicate purchases, failure to deliver the product, or a material defect that can be reproduced and cannot be resolved within a reasonable time.
3. Refunds Normally Will Not Be Granted For
Refunds will typically not be provided for change-of-mind purchases, incompatibility caused by unrelated third-party mods or server setups, failure to read requirements or documentation, or issues caused by unauthorized edits, redistribution, or misuse of the purchased content.
4. Custom Commission Work
Commissioned projects may involve planning time, custom development, and milestone work. Unless a different agreement is made in writing, deposits for custom commissions may be non-refundable once work has started. Any refund terms for commissions should be confirmed before development begins.
5. Requesting a Refund
To request a refund, contact contact@iceblade.dev with your order details, purchase date, and a clear explanation of the issue. Including screenshots, logs, or reproduction steps will help speed up the review.
6. Response Time
Refund inquiries are typically reviewed in the order received. Response times can vary based on current workload, but every reasonable effort will be made to respond promptly.
7. Changes to This Policy
This Refund Policy may be updated from time to time. The version published on this page is the version that applies unless a separate written agreement says otherwise.